After Sales Service

Bronze
$0
You handle it all
✓You have full access to admin
✓You do your own backups (we show you how)
✓You do all WordPress upgrades* yourself (we show you how)
✓You do all theme and plugin upgrades yourself (we show you how)
✓If something goes wrong, we can help for $AU100 per hour (minimum 30 minutes)
Silver
$AU27 per month OR $AU270 per year
We do the backups and upgrades
✓You have full access to admin
✓We do a monthly backup of your site for you
✓We do a monthly upgrade of WordPress for you*
✓We do a monthly upgrade of all your plugins and theme for you
✓If something goes wrong, we can help for $AU100 per hour (minimum 30 minutes)
✓Extra security plugin added (to help prevent hack attacks)
✓Extra Video Tutorials
✓Google Analytics reporting
✓Extra admin Security
Gold
$AU50 per month OR $AU500 per year
Top of the Line Service
✓You have full access to admin, or we can restrict it if you prefer not to have access to everything
✓We do a weekly backup of your site for you
✓We do a weekly upgrade of WordPress for you*
✓We do a weekly upgrade of all your plugins and theme for you
✓If something goes wrong, we can help for up to 2 x 30-minute time slots per month (value $100/month), for free
✓If you need more than an hour's help a month, you get it for $AU80 per hour (minimum 30 minutes)
✓20% discount on Gecko Gully Marketing services
✓Extra security plugin added (to help prevent hack attacks)
✓Extra Video Tutorials
✓Google Analytics reporting
✓Extra admin Security

If you are not in Australia, please note…

The prices quoted above are in $Australian because, by law, businesses in Australia are expected to only advertise in $AU. We can advise you on a price equivalent – the exact amount you pay will depend on the payment method chosen.

*Note about updating WordPress core. From version 3.7 of WordPress, this is automated.

Bronze Service

Once the site has been completed and handed over to you, you will then be responsible for all maintenance of the site, including updating plugins and themes as needed. We will provide you with video training on how to do these updates, as well as on how to back up your site and database.

Since you will have access to everything in admin, you will also be able to make changes to the way the site looks (if you know what you are doing), and other settings. We will give you access to available documentation (by the providers of the theme and plugins).

This is what we call the Bronze level service. Basically we hand the site over to you and you look after it from then on.

If something goes wrong, and you need help with the site, our hourly rate is $AU100 an hour, charged in half hour increments with a minimum of half an hour. A quote for help/changes/whatever can be given in advance once you submit a support ticket. Note that if you get a hacker on your site it is difficult to estimate how long it can take to fix (if it can be fixed). So you will be responsible for taking regular backups and often the best we can offer is advice on restoring back to those backups.

Click Here to Request Bronze After Sales Service

Silver Service

If you prefer, you can opt for the Silver level service, which means we will do your updates for you. Once a month (or more often if necessary), we will back your site up, then log into your admin and make sure all the plugins and themes, as well as WordPress itself, are up to date with the latest versions.

You will still have access to everything in admin, including the training on doing the backups and updates yourself (if you want to), and you will also be able to make changes to the way the site looks (if you know what you are doing), and other settings. We will give you access to available documentation (by the providers of the theme and plugins).  For Silver level, we will also install an extra security plugin (to help prevent hack attacks) and an extra set of Video Tutorials.

Australians please subscribe here for Silver After Sales Service:





Non-Australians please subscribe here for Silver After Sales Service:




Gold Service

With the Gold level service, you can choose whether you have access to everything in admin or not. Maybe you are worried about “breaking” something you shouldn’t have access to – we can reduce the admin to the minimum you need, if you want to. Or, we can leave it all up so that you can tweak it if you want.

We will do a backup of your site daily, as well as a weekly check and update of all themes/plugins/WordPress as required. If anything goes wrong, or if you want us to change something for you, this service includes an hour (two half-hour packages) of our time per month (unused time cannot be carried over to the next month).  For Gold level, we will also install an extra security plugin (to help prevent hack attacks) and an extra set of Video Tutorials.

There is a 20% discount for Gold service members on any additional service charges required (normally $AU100 an hour, as above – for you, $80). You also get a 20% discount on marketing services provided by Gecko Gully Marketing.

Australians please subscribe here for Gold After Sales Service:





Non-Australians please subscribe here for Gold After Sales Service:




Changing Support Levels

You may switch from one service level to another at any time. Use the following button to cancel your previous subscription, then one of the above to start a new one.


Payment of Monthly Charges (Silver and Gold level services)

Payment via PayPal subscription is preferred, because then neither of us needs to remember to do the payment. PayPal payments may be monthly or yearly. If yearly, a discount will be available (you pay for 10 months instead of 12).

If you prefer to pay by credit card, yearly payment is the only option, and no discount is offered.

Please use the buttons above to choose which level of service you require, and to get to the payment links.

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