I would like business owners to understand their staff better. Especially in my work in commercial cleaning. Where you don’t have much to do with managers or anyone behind the scenes.

It’s quite a lonely job because a lot of the sites you’re by yourself. You don’t know people.

So it would be a lot simpler to talk to them in person, to make the time to let them know or start the conversation. Because generally speaking, once you start talking to a cleaner, they don’t stop talking.

Usually 5:00 PM to 6:00 AM is the most common time you’ll be working.

I think with a lot of cleaners because of reading literacy is so low. Even my own reading literacy is not very high. It’s much easier, it’s a much lower bar to show someone a video of how to clean an area, than to show them a document and have them read it, and expect them to understand it.

That was Clifford Wilson sharing his perspective on commercial cleaning, night shift work, and why understanding your staff matters more than most business owners realise.

If this short clip resonated with you, there is much more in the full conversation. We go deeper into communication gaps, staff training challenges, and how simple video systems could improve consistency across teams.

You can watch the full episode now at GoBeyondBusy.com.